Inbound Call Handling

In telecommunication, the term inbound call handling has the following meanings: In telegraphy, route selection, signaling, and circuit usage and availability for a call. In universal personal telecommunications, the ability of a user to inform the network how to handle incoming calls in accord with certain parameters, such as the call originator, the time of day, and the nature of the call. inbound call handling is accomplished by means of information in the user's service profile.


inbound call handling is a service sold by telecommunications companies to corporate clients that lets them determine which toll-free number was dialed by a customer. This is useful in determining how to answer an inbound call.

For example, a company may have a different toll free number for each product line it sells. If a inbound call handling is handling calls for multiple product lines, the switch that receives the call can examine the inbound call handling then play the appropriate recorded greeting.

Another example of multiple toll free numbers might be used for multi-lingual identification. A dedicated toll free number might be set up for Spanish speaking customers.

inbound call handling is a service sold by telecommunications companies to corporate clients that lets them determine which toll-free number was dialed by a customer. This is useful in determining how to answer an inbound call.

For example, a company may have a different toll free number for each product line it sells. If a call center is handling calls for multiple product lines, the switch that receives the call can examine the inbound call handling then play the appropriate recorded greeting.